Support Options
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What Support options can I get?

We're here to help - during the initial briefing process, the development and implementation stages, and then after the project has been completed.

We work hard at building creatively interactive relationships with our clients - so it's important for you to know that we're here to support you and your business.

In fact, if you like, we can support you ad infinitum!

Of course there are a few costs involved in ongoing support (but it's worth it!) so we've outlined these below.

Single Incident Support

  Basic Per Incident Premium Per Incident
Number of Incidents 1 1
Number of Support Technicians assigned 1 1
Web Access Yes Yes
Telephone Access None Business Hours*
Min time to first response * 4 hours 4 hours
Max time to first response 2 Business days 1 Business day
Valid period 30 Days 1 Year
* Min time for response from a Support Technician

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